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Programme sheet
How to Make Assertive, Effective, and Serene Requests
Communication & FeedbackConfidence & Self-AwarenessAll employees≈ 20 min
Key skill: Assertiveness
Summary
Dare to ask without censoring yourself: clarify your desires, turn complaints into concrete requests, question a refusal to negotiate, and prepare for every response, at work and in life.
Target audience
Anyone wanting to improve their quality of life and relationships
Learning objectives
- Clarify what you want first, then clarify your request
- Drop self-censorship by overcoming the fear of bothering others
- Be prepared for every scenario, including refusal
- Turn your complaints into concrete, constructive requests
Module outline
- Articles"Asking for more information": an analysis of what holds us back from asking questions (fear of judgement, of the unknown, of bothering others, pride, fear of being found out) · "Asking and negotiating, the same battle?": exploring the link between requests and negotiation · The three keys to daring to ask
- Expert videoThe basics of self-assertion: being clear about your request, dropping self-censorship, and being prepared for every scenario
- AnchoringA quiz and true/false exercise to explore the topic further and cement what you've learned
- Memo cardDownloadable memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
- BonusA selection of videos to go further (TED, YouTube)
Models & methods
Three keys: clarify your request, drop self-censorship; turn complaints into requests; question refusal.
Research-based
The phrase "a no is a yes deferred", attributed by the expert to Dan Low.