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Programme sheet
The 5 Attitudes for Managing Conflicts and Negotiating at Work
Conflicts & TensionsTeamwork & CooperationAll employees≈ 25 min
Key skill: Conflict management & resolution
Summary
Identify your instinctive reaction to conflict — avoiding, imposing, yielding, compromising, or collaborating — then choose the right attitude for each situation to aim for win-win outcomes, without locking yourself into a single behaviour.
Target audience
Anyone looking to promote a positive model of communication and collaboration
Learning objectives
- Identify the 5 Thomas-Kilmann attitudes: Avoiding, Imposing, Yielding, seeking Compromise, or Collaborating
- Discover your preferred attitudes in conflict and negotiation, using a self-assessment questionnaire
- Recognise when avoiding, imposing, accommodating, or compromising is the right strategy
- Understand why and when to favour collaboration in negotiation and conflict management
Module outline
- ArticlesA self-assessment of conflict attitudes using the Thomas-Kilmann questionnaire · Negotiation styles across two axes: assertiveness and cooperativeness · Negotiator profiles and their strengths and weaknesses
- Expert videoAn introduction to the 5 conflict-management attitudes across 2 axes, and a look at your natural profile in conflict
- AnchoringA quiz and True/False questions to explore the topic further and anchor what you've learned
- Memo cardA downloadable memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
- BonusA selection of videos to go further (TED, YouTube)
Models & methods
Thomas-Kilmann model; two axes, assertiveness and cooperativeness; five attitudes (avoiding, imposing, yielding, compromising, collaborating); self-assessment questionnaire.
Research-based
Five-attitude conflict-management model formalised by Thomas and Kilmann, rooted in the Palo Alto school.