Avoiding, imposing, yielding, compromising, collaborating: know your instinctive reaction to conflict so you can choose it deliberately.
Use a questionnaire to discover your preferred way of managing conflict and negotiating: Avoiding, Imposing, Yielding, seeking Compromise, or Collaborating? Learn to adapt your approach to each situation.
25 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 5 Thomas-Kilmann attitudes: avoiding, imposing, yielding, compromising, collaborating
- a questionnaire to uncover your natural profile in conflict
- guidance for choosing the right attitude for each situation
Target audience
Anyone looking to promote a positive model of communication and collaboration
Learning objectives
- Identify the 5 Thomas-Kilmann attitudes: Avoiding, Imposing, Yielding, seeking Compromise, or Collaborating
- Discover your preferred attitudes in conflict and negotiation, using a self-assessment questionnaire
- Recognise when avoiding, imposing, accommodating, or compromising is the right strategy
- Understand why and when to favour collaboration in negotiation and conflict management
Module outline
- Articles
- A self-assessment of conflict attitudes using the Thomas-Kilmann questionnaire
- Negotiation styles across two axes: assertiveness and cooperativeness
- Negotiator profiles and their strengths and weaknesses
- Expert video“Conflict Attitudes According to Thomas-Kilmann”11'44An introduction to the 5 conflict-management attitudes across 2 axes, and a look at your natural profile in conflict
- AnchoringA quiz and True/False questions to explore the topic further and anchor what you've learned
- Memo cardA downloadable memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
- BonusA selection of videos to go further (TED, YouTube)
