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Programme sheet
Accompanying Your Employees Towards Successful Change
Change & AdaptationManagement & LeadershipAll employees≈ 25 min
Key skill: Adaptability & agility
Summary
Faced with change they didn't choose, every team member goes through a grieving process in several stages, from denial to acceptance. A framework for recognizing each phase and adapting your support, rather than denying resistance.
Target audience
Anyone going through change, or supporting others through it.
Learning objectives
- Welcome resistance to change with empathy and manage it on an individual basis.
- Identify the different stages of the change curve: denial, anger, and beyond.
- Support team members through the different stages of change.
- Encourage and recognize the right behaviors.
Module outline
- StorytellingAn inspiring lesson on transparency and transforming a company culture
- ArticlesImposed vs. desired change · 10 tips for communicating well during change · The change curve and attitudes to adopt
- Expert videoAn overview of the different stages of the change curve and strategies for supporting your team through them
- AnchoringQuiz and True/False questions to dig deeper into the topic and anchor what you've learned
- Memo cardDownloadable memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
- BonusA selection of videos to go further (TED, YouTube)
Models & methods
The change curve (denial, anger, bargaining, decompensation, acceptance); imposed vs. desired change; priorities of informing, supporting, encouraging, and recognizing.
Research-based
The grief curve formalized by psychiatrist Elisabeth Kübler-Ross; the Ford case under Alan Mulally (the One Ford plan, 2006) cited as an example.