Consolidating Conflict Resolution

Conflicts & TensionsTeamwork & CooperationAll employees≈ 15 min

Key skill: Conflict management & resolution

Summary

A conflict closed too quickly can resurface. This module gives you a three-step method for securing the post-conflict period: check that the solution satisfies everyone in the long run, consolidate it with a written commitment and indicators, then draw lessons from it.

Target audience

Anyone who has to manage conflicts

Learning objectives

Assess whether the conflict is really over and avoid a relapse.
Validate that the solution is satisfactory for everyone over the long term.
Use a written or informal agreement to prevent disputes.
Consolidate the resolution of the conflict with an agreement, indicators, and follow-up.

Module outline

ArticlesThe concept of blocked energy and its release in conflicts · The systemic impact of a conflict on the whole team · Post-conflict best practices
Expert videoThe 3 key tips for managing the post-conflict period: validate everyone's satisfaction, consolidate with an agreement and indicators, and capitalise on the experience
AnchoringA quiz and true/false exercise to explore the topic further and cement what you've learned
Memo cardDownloadable memo card: the key takeaways from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

A three-step approach: validate, consolidate, capitalise; written agreement or informal commitment; indicators and follow-up check-ins.