A conflict closed too quickly can resurface: secure the peace, and turn it into an opportunity.
Master the management of post-conflict follow-up. Validate the solution's effectiveness, consolidate the resolution with an agreement and indicators, and capitalise on the lessons learned.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 3 steps for locking in the resolution of a conflict: validate, consolidate, capitalise
- formalising an agreement — written or informal — and follow-up indicators
- a way of viewing conflict as blocked energy the team needs to release
Target audience
Anyone who has to manage conflicts
Learning objectives
- Assess whether the conflict is really over and avoid a relapse.
- Validate that the solution is satisfactory for everyone over the long term.
- Use a written or informal agreement to prevent disputes.
- Consolidate the resolution of the conflict with an agreement, indicators, and follow-up.
Module outline
- Articles
- The concept of blocked energy and its release in conflicts
- The systemic impact of a conflict on the whole team
- Post-conflict best practices
- Expert video“Managing the Post-Conflict Period”3'32The 3 key tips for managing the post-conflict period: validate everyone's satisfaction, consolidate with an agreement and indicators, and capitalise on the experience
- AnchoringA quiz and true/false exercise to explore the topic further and cement what you've learned
- Memo cardDownloadable memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
