afthonios.
Programme sheet
Develop Mediation Skills
Conflicts & TensionsTeamwork & CooperationAll employees≈ 20 min
Key skill: Mediation
Summary
How a neutral third party helps two parties in conflict find their own solution. This course details the mediator's four roles in the workplace for restoring dialogue and trust, while saving time and the cost of disputes.
Target audience
Anyone who has to manage conflict
Learning objectives
- Help resolve individual or collective conflicts at work by adopting a mediator's mindset
- Use mediation to prevent harassment and psychosocial risks
- Draw on the mediator's neutrality to restore collaboration and trust
- Save time, money, and energy with mediation tools
Module outline
- ArticlesThe 5 innate talents of the self-taught mediator · The learned skills of the accomplished mediator · Using your mediation talents within your company
- Expert videoPresentation of the mediation process and its benefits in the workplace
- AnchoringQuiz and True/False questions to dig deeper into the topic and anchor what you've learned
- Memo cardDownloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
Models & methods
The mediator's four roles: reason, constructive exchange, formalizing compromise, breaking deadlocks; the three types of deadlock according to Jean Poitras.
Research-based
Approach from the Chambre professionnelle de la Médiation et de la Négociation; Jean Poitras, mediation expert; mediation opened up by the Macron law.