Between two colleagues at odds, a third party can change everything, without ever deciding for them.
Discover the benefits and crucial role of the mediator at work. Learn to bring reason back to the table, foster constructive exchanges, formalize compromise, and break deadlocks.
20 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the mediator's 5 skills: empathy, patience, listening, neutrality, trust
- the mediation process for breaking deadlocks and formalizing compromise
- a use of mediation that prevents harassment and psychosocial risks
Target audience
Anyone who has to manage conflict
Learning objectives
- Help resolve individual or collective conflicts at work by adopting a mediator's mindset
- Use mediation to prevent harassment and psychosocial risks
- Draw on the mediator's neutrality to restore collaboration and trust
- Save time, money, and energy with mediation tools
Module outline
- Articles
- The 5 innate talents of the self-taught mediator
- The learned skills of the accomplished mediator
- Using your mediation talents within your company
- Expert video“The Mediator's Benefits and Roles”8'50Presentation of the mediation process and its benefits in the workplace
- AnchoringQuiz and True/False questions to dig deeper into the topic and anchor what you've learned
- Memo cardDownloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
