Developing a Constructive Feedback Culture

Communication & FeedbackManagement & LeadershipAll employees≈ 20 min

Key skill: Feedback

Summary

Give corrective feedback without demotivating, through five steps — from the positive opening to follow-up — and the three qualities of feedback: courage, compassion, and agility. Address problems early and turn every conversation toward the future.

Target audience

Anyone looking to promote a positive model of communication and collaboration

Learning objectives

Develop the 3 qualities needed for constructive feedback: compassion, courage, and agility
Follow the 5 steps of feedback, step by step: positive opening, getting straight to the point, listening, concrete action, and follow-up.
Show courage in addressing problems constructively with your teammates.
Be compassionate by listening to the other person (manager, team member, or colleague) without judgment and respecting their ideas.

Module outline

StorytellingA situation where a lack of direct feedback creates misunderstandings between colleagues
ArticlesPossible reactions to feedback and how to handle them · Giving feedback to a colleague: challenges and recommendations · A comparison table of good and bad feedback practices
Expert videoThe 5 key steps of constructive feedback: positive opening, describing the facts, listening, SMART objectives, and follow-up
AnchoringQuiz and True/False questions to dig deeper into the topic and anchor what you've learned
Memo cardDownloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment
BonusA selection of videos to go further (TED, YouTube)

Models & methods

SMART method; the 5 steps of constructive course-correction; the courage-compassion-agility trio; the responsibilities-capabilities-motivation grid; distinction between a mistake and a fault.