Develop a Culture of Positive Feedback

Communication & FeedbackTeamwork & CooperationAll employees≈ 20 min

Key skill: Feedback

Summary

Many employees feel underappreciated. This module teaches you to give sincere praise, from the quick “well done” to the conversation that builds on real successes, to welcome reactions, and to spread positive feedback across the team and up the chain.

Target audience

Anyone looking to promote a positive model of communication and collaboration

Learning objectives

Give positive feedback and sincerely praise your teammates (manager, team members, colleagues).
Express your satisfaction sincerely, in a way suited to each situation
Strengthen your teammates' motivation, confidence, learning, and wellbeing through positive feedback.
Choose between the flash compliment and in-depth positive feedback depending on the situation.

Module outline

StorytellingThe story of employees who take creative initiatives to earn recognition, prompting their manager to organize an official ceremony
ArticlesCompliment versus criticism · Types of praise · Praise that feels good: inspiring examples of complimentary phrases
Expert videoPresentation of the principles and techniques for developing the reflex of praise as a source of wellbeing, motivation, and performance
AnchoringQuiz and True/False questions to dig deeper into the topic and anchor what you've learned
Memo cardDownloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment
BonusA selection of videos to go further (TED, YouTube)

Models & methods

The flash compliment; in-depth praise that builds on success through questioning.

Research-based

Neuroscience: it takes 3 to 5 compliments to offset one criticism; we give 10 times more criticism than praise; the three-thank-yous rule at Blablacar.