Develop Emotional Intelligence

Confidence & Self-AwarenessWell-being & BalanceAll employees≈ 25 min

Key skill: Emotional intelligence & regulation

Summary

Learn to read your own emotions and other people's to communicate better, defuse conflict, and make sound decisions: recognize, understand, and manage joy, fear, sadness, and anger, then take full responsibility for what you feel.

Target audience

Anyone looking to improve their quality of life and relationships

Learning objectives

Carry out a self-assessment of your Emotional Quotient (EQ)
Recognize, understand, and manage emotions to build healthy relationships.
Understand the hidden needs behind negative emotions (fear, sadness, anger)
Develop the 4 pillars of emotional intelligence at work

Module outline

StorytellingAn exploration of the often-misunderstood nuances of emotional intelligence, inviting you to question well-intentioned but potentially harmful behaviors
ArticlesSelf-assessment of your Emotional Quotient (EQ) and cautions on interpreting it · The 4 pillars of emotional intelligence at work · The short-, medium-, and long-term consequences of suppressing your emotions
Expert videoExploring EQ tests, the importance of mature emotional intelligence, and ways to improve it
AnchoringQuiz and True/False questions to dig deeper into the topic and anchor what you've learned
Memo cardDownloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment
BonusA selection of videos to go further (TED, YouTube)

Models & methods

Four pillars of emotional intelligence; distinction between EQ and IQ; hidden needs behind negative emotions.

Research-based

The work of neurobiologist Damasio in the 1980s on reason and emotion; the concept of emotional intelligence popularized by Daniel Goleman in 1995.