afthonios.
Programme sheet
Exiting the Conflict at Each of the 3 Stages of the Conflict
Conflicts & TensionsCommunication & FeedbackAll employees≈ 15 min
Key skill: Conflict management & resolution
Summary
Understand conflict's inner mechanics in three stages — assumption, trigger, reaction — to defuse workplace tensions by acting where you actually have control: your own thoughts and reactions.
Target audience
Anyone looking to improve their quality of life and relationships
Learning objectives
- Identify the 3 stages of the slide into conflict: assumption, trigger, and reaction
- Recognize the assumptions (demands, beliefs, and rigid values) that trigger conflict.
- Recognize the triggers that automatically pull us into the stress-and-conflict spiral.
- Identify the reactions that can either amplify or defuse a conflict.
Module outline
- ArticlesThe 10 assumptions that generate conflict at work
- Expert videoAn explanation of the 3 stages of conflict: assumption, trigger, and reaction
- AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
Models & methods
The 3-stage mechanics of conflict: assumption, trigger, reaction; Poitras's 3 conditions for conflict.
Research-based
Jean Poitras, Canadian conflict specialist and educator (real or perceived divergence, interdependent parties, negative emotions).