Every conflict starts with an assumption we never checked: decode its mechanics to stop it in its tracks.
Identify the 3 stages of conflict's inner mechanics (assumption, trigger, reaction). Flip your assumptions and transform your reactions to step out of conflict with ease.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- conflict's inner mechanics: assumption, trigger, reaction
- the 10 assumptions that generate conflict at work
- ways to flip assumptions and defuse conflict upstream
Target audience
Anyone looking to improve their quality of life and relationships
Learning objectives
- Identify the 3 stages of the slide into conflict: assumption, trigger, and reaction
- Recognize the assumptions (demands, beliefs, and rigid values) that trigger conflict.
- Recognize the triggers that automatically pull us into the stress-and-conflict spiral.
- Identify the reactions that can either amplify or defuse a conflict.
Module outline
- ArticlesThe 10 assumptions that generate conflict at work
- Expert video“The Inner Mechanics of Conflict”5'38An explanation of the 3 stages of conflict: assumption, trigger, and reaction
- AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
