How to Organize Team Benchmarking

Change & AdaptationManagement & LeadershipManagers≈ 20 min

Key skill: Information literacy & monitoring

Summary

Benchmarking, or comparing against best practices, as a lever for change and innovation: what and whom to compare yourself to, how to gather information, and how to bring teams on board through a structured method.

Target audience

Any manager or project lead tasked with promoting and supporting change within their organisation.

Learning objectives

Benchmark on different topics, particularly to facilitate change and fuel innovation
Observe competitors, best-of-breed companies, and their best practices
Feed the company with ideas that inspire change
Use various information-gathering methods for benchmarking

Module outline

StorytellingHow Xerox bounced back against Japanese competition thanks to benchmarking
ArticlesWhy and what to benchmark
Expert videoAn overview of the key concepts of benchmarking, its applications, and a structured method
AnchoringA quiz and true/false exercise to explore the topic further and cement what you've learned
Memo cardDownloadable memo card: the key takeaways from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

10-step benchmarking method; internal and generic benchmarking; best-of-breed distinction; CQQCOQP action plan.

Research-based

The Xerox case (costs cut by over 40%); Arnaud Tonnelé, "65 outils pour accompagner le changement"; Laurent Granger (Manager GO).