Management by Trust: A New Challenge in Accountability

Management & LeadershipTeamwork & CooperationManagers≈ 25 min

Key skill: Confidence & self-esteem

Summary

Manage remotely without micromanaging: build a climate of trust, set goals together with your team member, catch warning signs early, and replace clocking hours with a commitment to concrete results.

Target audience

Managers looking to help their teams grow through trust

Learning objectives

Manage hybrid and remote teams by building a climate of trust and daring to extend it.
Clarify your need for information and follow-up so you're never navigating blind.
Adapt your management style and the questions you ask to what each team member needs.
Watch for trust signals and stay close to remote team members to stay aware of any problems

Module outline

StorytellingA bold transformation toward trust-centred management, launched in 2014
ArticlesHarvard Business Review figures on the impact of management by trust · Trust and McGregor: Theory X and Theory Y · The consequences of the two management styles
Expert videoThe differences between “command and control” management and management by trust
AnchoringA quiz and True/False questions to dig deeper into the topic and anchor what you've learned
Memo cardA downloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment
BonusA selection of videos to go further (TED, YouTube)

Models & methods

The KSS model (keep, stop, start); command and control versus management by trust; empowerment and enablement.

Research-based

Analysis by Bertrand Duperrin, Francis Boyer and Bruno Mettling (former HR director at Orange); the MAIF case study (management by trust since 2015), alongside Auchan, Spotify and Renault.