Practice Non Violent Communication with the DESC Method

Communication & FeedbackConflicts & TensionsAll employees≈ 15 min

Key skill: Communication

Summary

Express feedback, a request, or a refusal without putting the other person on the defensive, using the DESC method: describe the facts, express emotion and need, propose a shared solution, conclude.

Target audience

Anyone who wants to improve their quality of life and relationships.

Learning objectives

Resolve disagreements and conflicts using Non Violent Communication.
Use the DESC method to Describe the facts, Express your emotions and needs, find a shared Solution, and Conclude.
Express your needs and make requests using clear, direct communication.
Use DESC to receive and respond to feedback and criticism calmly and constructively.

Module outline

ArticlesPractical examples of applying the DESC method
Expert videoAn introduction to the DESC method, inspired by Marshall Rosenberg's Non Violent Communication, for expressing your emotions and needs
AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
Memo cardA downloadable coaching memo card: the key takeaways from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

DESC method (Describe, Express emotion and need, Shared solution, Conclude); Non Violent Communication (NVC).

Research-based

Non Violent Communication, developed in the 1960s by Marshall Rosenberg; applied to racial, socio-economic, and political conflicts, in business, and internationally.