Say what's bothering you without putting the other person on the defensive: the DESC method for disagreements that move forward.
Practice the DESC method — a constructive 4-step approach inspired by Non Violent Communication — to voice your feedback and requests with real respect.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the DESC method: Describe, Express, Solution, Conclude
- concrete workplace examples, from asking for more autonomy to giving corrective feedback
- using DESC to receive criticism calmly
Target audience
Anyone who wants to improve their quality of life and relationships.
Learning objectives
- Resolve disagreements and conflicts using Non Violent Communication.
- Use the DESC method to Describe the facts, Express your emotions and needs, find a shared Solution, and Conclude.
- Express your needs and make requests using clear, direct communication.
- Use DESC to receive and respond to feedback and criticism calmly and constructively.
Module outline
- ArticlesPractical examples of applying the DESC method
- Expert video“The DESC Method / Non Violent Communication”6'30An introduction to the DESC method, inspired by Marshall Rosenberg's Non Violent Communication, for expressing your emotions and needs
- AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
