Preventing and Easing Team Tensions

Conflicts & TensionsTeamwork & CooperationAll employees≈ 15 min

Key skill: Conflict management & resolution

Summary

Spot unspoken tension before it boils over and restore cooperation: detect the signs of a latent conflict, then defuse it through three attitudes — deliver a positive message, encourage people to voice disagreement, and look together for lasting solutions.

Target audience

Anyone who wants to improve their quality of life and relationships.

Learning objectives

Spot a latent conflict and become aware of the insidious problems it can cause.
Anticipate latent conflicts by immediately recognizing their signs.
Use the right tools and ask the right questions to confirm a latent conflict is present.
Adopt a positive attitude and encourage people to voice disagreement

Module outline

Articles"That's not my job" · Best practice: Disneyland Paris and its "Town Council" · The 3 key attitudes for defusing a conflict
Expert videoHow to define, anticipate, and defuse a latent conflict before it grows too big
AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
Memo cardA downloadable coaching memo card: the key takeaways from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

Distinction between latent (simmering) conflict and open conflict; naming emotions; anonymous questionnaires, 360° feedback, surveys, audits.

Research-based

Company example cited: Disneyland Paris's "Town Council" program.