Big conflicts start small: learn to spot tension before it boils over.
Detect and defuse latent or hidden conflicts within your team to foster constructive communication. How? By adopting three key attitudes.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the signs of a latent conflict, to catch before it grows
- the 3 key attitudes for defusing tension, including the positive message
- a shared responsibility: managing tension isn't the manager's job alone
Target audience
Anyone who wants to improve their quality of life and relationships.
Learning objectives
- Spot a latent conflict and become aware of the insidious problems it can cause.
- Anticipate latent conflicts by immediately recognizing their signs.
- Use the right tools and ask the right questions to confirm a latent conflict is present.
- Adopt a positive attitude and encourage people to voice disagreement
Module outline
- Articles
- "That's not my job"
- Best practice: Disneyland Paris and its "Town Council"
- The 3 key attitudes for defusing a conflict
- Expert video“Anticipating and Defusing Latent Conflicts”6'13How to define, anticipate, and defuse a latent conflict before it grows too big
- AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
