Preventing Workplace Conflict Risks

Conflicts & TensionsTeamwork & CooperationAll employees≈ 15 min

Key skill: Conflict management & resolution

Summary

Four concrete levers for defusing tension before it becomes conflict: welcome divergent opinions, communicate with clarity, consult your teams before deciding, and strengthen their cohesion day to day.

Target audience

Anyone who has to manage conflict at work.

Learning objectives

Allow divergent thinking to enrich ideas and perspectives, instead of treating disagreement as a reason for conflict.
Use the 7 key phrases and questions that prevent conflicts from forming.
Be clear and transparent in your communication to prevent misreadings and keep teams motivated.
Consult before deciding: welcome team members' ideas and opinions with genuine openness. You'll minimize resistance.

Module outline

Articles7 key phrases for preventing conflict · The 4 keys to minimizing conflict risk
Expert videoAn introduction to the 4 keys for minimizing workplace dissatisfaction and preventing conflicts from spreading
AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
Memo cardA downloadable coaching memo card: the key takeaways from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

The 4 prevention keys: divergent thinking, clarity-transparency, consulting before deciding, team cohesion; a culture of feedback.

Research-based

A quote from Emerson; the book Oser la confiance (Daring to Trust), recounting Bertrand Martin's turnaround of the Sulzer company.