Many conflicts can be avoided upstream: four keys for defusing tension before the spark.
Discover 4 keys to reducing the risk of conflict: allow room for divergent thinking, be clear and transparent, consult before deciding, and invest in team cohesion.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 4 keys: divergent thinking, transparency, consultation, cohesion
- the 7 phrases and questions that prevent conflicts from forming
- consulting before deciding to minimize resistance
Target audience
Anyone who has to manage conflict at work.
Learning objectives
- Allow divergent thinking to enrich ideas and perspectives, instead of treating disagreement as a reason for conflict.
- Use the 7 key phrases and questions that prevent conflicts from forming.
- Be clear and transparent in your communication to prevent misreadings and keep teams motivated.
- Consult before deciding: welcome team members' ideas and opinions with genuine openness. You'll minimize resistance.
Module outline
- Articles
- 7 key phrases for preventing conflict
- The 4 keys to minimizing conflict risk
- Expert video“Minimizing the Risk of Conflict”7'54An introduction to the 4 keys for minimizing workplace dissatisfaction and preventing conflicts from spreading
- AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
