Between departments, what goes unsaid costs dearly: clear commitments make cooperation flow.
Create mutual-commitment charters for better cross-departmental cooperation. Foster cross-functional collaboration, improve communication between departments, and define each team's expectations and commitments step by step.
25 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the mutual-commitment charter for clarifying expectations between departments
- a 3-meeting method for drafting it as a team
- the "coat of arms" tool and others for breaking down intercultural barriers
Target audience
Managers or project leads looking to facilitate cross-departmental cooperation
Learning objectives
- Foster cross-departmental cooperation regardless of cultural or organizational differences
- Use the mutual-commitment charter to smooth collaboration with a department you work with regularly
- Draft a cross-departmental mutual-commitment charter as a team, in three meetings
- Foster cross-cultural, cross-functional communication by mastering its stakes and pitfalls
Module outline
- Storytelling“SiloCorp Breaks Down the Silos”2'24A story about interdepartmental isolation holding back performance, and how two managers take action to break down these silos
- Articles
- An example of a mutual-commitment charter between the sales and marketing departments
- The "Coat of Arms for Greater Inclusion" tool for breaking down intercultural barriers
- The three steps for drafting and implementing a commitment charter
- Expert video“Mutual-Commitment Charters”6'03A practical tool for smoothing cross-departmental cooperation and easing conflict resolution between different entities
- AnchoringA quiz and true/false questions to deepen the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
