Promoting Collaborative and Empowering Conflict Management

Conflicts & TensionsTeamwork & CooperationAll employees≈ 20 min

Key skill: Conflict management & resolution

Summary

How do you resolve conflict without going through the hierarchy? This module adapts the processes of self-governed companies into a step-by-step approach — a one-on-one conversation, peer mediation, a jury of peers — to empower teams.

Target audience

Anyone who needs to manage conflict at work

Learning objectives

Differentiate between the agility demanded today and the empowering self-management expected tomorrow
Manage conflict by drawing on the rigorous processes of self-governed companies
Ensure work processes are clear, rigorous, and shared to prevent conflict
Develop a shared vision and values to refocus how disagreements get resolved

Module outline

ArticlesComparing self-management and agility · The importance of empowerment
Expert videoThe differences between traditional and self-managed conflict resolution
AnchoringA quiz and true/false questions to deepen the topic and anchor what you've learned
Memo cardA downloadable coaching memo card: the key takeaways from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

A step-by-step conflict-resolution process: one-on-one conversation, peer mediation, jury of peers.

Research-based

Frédéric Laloux, Reinventing Organizations; Morning Star (Chris Rufer, 40% of US tomato paste production); FAVI, a metalworking company in Picardy.