What if resolving a conflict were no longer the boss's job, but the team's own?
Apply rigorous processes drawn from self-governance to resolve conflicts collaboratively and fairly. Empower team members to take ownership of successful cooperative work and of managing their own conflicts.
20 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the rigorous processes of self-governed companies, applied to conflict
- clear, shared processes that prevent conflicts before they arise
- a shared vision and values to refocus how disagreements get resolved
Target audience
Anyone who needs to manage conflict at work
Learning objectives
- Differentiate between the agility demanded today and the empowering self-management expected tomorrow
- Manage conflict by drawing on the rigorous processes of self-governed companies
- Ensure work processes are clear, rigorous, and shared to prevent conflict
- Develop a shared vision and values to refocus how disagreements get resolved
Module outline
- Articles
- Comparing self-management and agility
- The importance of empowerment
- Expert video“Conflict Management in the Self-Managed Organization”9'48The differences between traditional and self-managed conflict resolution
- AnchoringA quiz and true/false questions to deepen the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
