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Programme sheet
Reducing the Burden of Conflict with the Subtle Art of Circumvention
Conflicts & TensionsCommunication & FeedbackAll employees≈ 15 min
Key skill: Conflict management & resolution
Summary
Avoid the "verbal ping-pong" trap that poisons conflict at work, using three circumvention tactics — silence, empathy and distraction — to defuse tension instead of entering the fight.
Target audience
Anyone looking to improve their quality of life and relationships
Learning objectives
- Master the 3 tactics of the art of conflict circumvention
- Use silence to help everyone regain their calm
- Show empathy by understanding the other person and welcoming them without judgment
- Use physical and/or mental distractions to shift your perspective
Module outline
- ArticlesHow to circumvent "feeders" · A practical chart for identifying and managing the people who drain your energy
- Expert videoPresenting the 3 tactics for circumventing conflict: silence, empathy and distraction. Explains how to avoid verbal ping-pong and short-circuit the mind
- AnchoringQuiz and True/False to dig deeper into the topic and anchor what you've learned
- Memo cardDownloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
Models & methods
Three conflict circumvention tactics: silence; empathy (non-judgmental reframing); physical or mental distraction.