Answering tit for tat makes everything worse: three tactics to defuse conflict without entering the fight.
Master the art of circumvention at work with 3 powerful tactics: silence, empathy and distraction. Ideal for stepping back and defusing the explosive weight of conflict.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 3 circumvention tactics: silence, empathy, distraction
- a counter to the verbal ping-pong that poisons exchanges
- a chart for spotting and managing the "feeders" who drain your energy
Target audience
Anyone looking to improve their quality of life and relationships
Learning objectives
- Master the 3 tactics of the art of conflict circumvention
- Use silence to help everyone regain their calm
- Show empathy by understanding the other person and welcoming them without judgment
- Use physical and/or mental distractions to shift your perspective
Module outline
- Articles
- How to circumvent "feeders"
- A practical chart for identifying and managing the people who drain your energy
- Expert video“Mastering the Art of Circumvention”6'56Presenting the 3 tactics for circumventing conflict: silence, empathy and distraction. Explains how to avoid verbal ping-pong and short-circuit the mind
- AnchoringQuiz and True/False to dig deeper into the topic and anchor what you've learned
- Memo cardDownloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
