Resolve Conflicts: The 4 Indicators of Success

Conflicts & TensionsTeamwork & CooperationAll employees≈ 15 min

Key skill: Conflict management & resolution

Summary

A conflict that's gone quiet isn't necessarily resolved. Check it against four criteria: the satisfaction of those involved, the quality of the restored relationship, how stable the solution is over time, and its final cost in energy, time, and money.

Target audience

Anyone who has to manage conflict at work

Learning objectives

Confirm the inner resolution of the conflict (acceptance, peace, accountability)
Conduct a post-conflict assessment and evaluate its final cost
Assess participants' level of satisfaction and motivation at work after a conflict is resolved.
Confirm that relationship quality has been maintained enough to allow professional collaboration between both parties.

Module outline

ArticlesThe "inner" resolution of conflict · A well-resolved conflict — a visual overview of the 4 key criteria
Expert videoAn overview of the 4 indicators of a well-resolved conflict: the degree of satisfaction, relationship quality, long-term effectiveness, and the final cost
AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
Memo cardA downloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

Four indicators: satisfaction, relationship quality, effectiveness over time, final cost; win-win vs. compromise vs. arbitration.