A conflict isn't resolved just because it's gone quiet: the four real signs of a successful resolution.
Check that a conflict is truly resolved against 4 criteria: the satisfaction of those involved, the quality of the relationship, effectiveness over time, and the final cost.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 4 indicators: satisfaction, relationship quality, lasting effectiveness, cost
- inner resolution first: acceptance, peace, accountability
- a post-conflict assessment to tally the final cost
Target audience
Anyone who has to manage conflict at work
Learning objectives
- Confirm the inner resolution of the conflict (acceptance, peace, accountability)
- Conduct a post-conflict assessment and evaluate its final cost
- Assess participants' level of satisfaction and motivation at work after a conflict is resolved.
- Confirm that relationship quality has been maintained enough to allow professional collaboration between both parties.
Module outline
- Articles
- The "inner" resolution of conflict
- A well-resolved conflict — a visual overview of the 4 key criteria
- Expert video“What Does a Well-Resolved Conflict Look Like?”4'19An overview of the 4 indicators of a well-resolved conflict: the degree of satisfaction, relationship quality, long-term effectiveness, and the final cost
- AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
