Resolve Problems Within the Team

Teamwork & CooperationConflicts & TensionsManagers≈ 15 min

Key skill: Team problem-solving

Summary

Run a regulation meeting to resolve team tensions in three stages: individual consultations, a discussion meeting, a decision meeting. The manager takes on the role of mediator rather than referee, so decisions are better accepted by everyone.

Target audience

Managers or project leads who run meetings.

Learning objectives

Solve problems and determine a strategy for overcoming challenges within a team
List the problems and challenges that can be put on the table and resolved in a team meeting.
Listen individually to team members in one-to-ones.
Organize a group meeting by setting a supportive framework.

Module outline

StorytellingAn excerpt from a Talk at Google where Yves Morieux shares his view on team problem-solving
ArticlesA list of common team problems and how to turn them into goal-oriented questions · The regulation meeting: a 3-step process
Expert videoThe key steps for running a regulation meeting and adopting the mediator role
AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
Memo cardA downloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment
BonusA selection of videos to go further (TED, YouTube)

Models & methods

3-step regulation meeting; mediation vs. arbitration; 6-step decision meeting.

Research-based

Yves Morieux: no more than six people to solve a problem; Jeff Bezos schedules important meetings between 10am and noon.