Solicit and Welcome Feedback from Others

Communication & FeedbackConfidence & Self-AwarenessAll employees≈ 25 min

Key skill: Feedback

Summary

Turn negative feedback into a lever for growth: five steps for taking it in without getting defensive, then a simple method for soliciting useful input from your management, colleagues, and clients.

Target audience

Anyone in a position to gather and receive feedback.

Learning objectives

Respond with openness and assertiveness to negative feedback.
Check in with yourself to confirm you're ready before gathering feedback
Welcome the discomfort that negative feedback brings
Listen to the other person without justifying yourself, and reformulate and ask questions

Module outline

StorytellingAn exploration of interactive methods for soliciting constructive feedback
ArticlesThe "Merit Money" concept — an example from a Brazilian consulting firm · The 4 steps for responding to negative feedback · The Johari window — a self-assessment tool
Expert videoThe 5 steps for receiving feedback, and the KSS method for gathering it
AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
Memo cardA downloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment
BonusA selection of videos to go further (TED, YouTube)

Models & methods

KSS method (Keep-Stop-Start); the Johari window; facts vs. opinions vs. requests.