Feedback isn't something you endure — it's something you choose: learn to ask for it and turn it into a driver of growth.
Welcome, make the most of, and put to good use the feedback you receive, in 5 key steps. Go even further: ask for feedback from your boss, clients, and colleagues!
25 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 5 steps for receiving feedback without getting defensive
- the KSS method (Keep-Stop-Start) and the Johari window
- a 4-step approach for gathering feedback as a team
Target audience
Anyone in a position to gather and receive feedback.
Learning objectives
- Respond with openness and assertiveness to negative feedback.
- Check in with yourself to confirm you're ready before gathering feedback
- Welcome the discomfort that negative feedback brings
- Listen to the other person without justifying yourself, and reformulate and ask questions
Module outline
- Storytelling“The Art of Getting Feedback”1'41An exploration of interactive methods for soliciting constructive feedback
- Articles
- The "Merit Money" concept — an example from a Brazilian consulting firm
- The 4 steps for responding to negative feedback
- The Johari window — a self-assessment tool
- Expert video“Receiving Feedback”11'52The 5 steps for receiving feedback, and the KSS method for gathering it
- AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
- BonusA selection of videos to go further (TED, YouTube)
