The Benefits of an Inclusive Company for Employees and Clients

Diversity & InclusionManagement & LeadershipAll employees≈ 15 min

Key skill: Diversity & inclusion

Summary

Understand why inclusion benefits the whole company: more engaged, loyal employees, wider recruitment that welcomes atypical profiles, and better-served customers thanks to diverse, attentive, cooperative teams.

Target audience

Anyone interested in diversity and inclusion.

Learning objectives

Improve employee satisfaction and well-being.
Encourage everyone to express their uniqueness and foster connection among colleagues, mavericks included
Reduce self-censorship and conflict to build cohesion.
Increase team engagement by freeing employees' ideas and talents from self-censorship

Module outline

ArticlesAttractive Onboarding: statistics on welcoming new employees · The Zappos example: an app for helping colleagues get to know each other · The Michel & Augustin example: the monthly “Tournez manège” for connecting employees
Expert videoThe benefits of diversity according to McKinsey: attracting talent, improving customer focus, and boosting employee satisfaction
AnchoringA quiz and True/False questions to explore the topic further and anchor what you've learned
Memo cardA downloadable memo card: the key takeaways from the expert video
CommitmentConcrete examples to help you define your own commitment
BonusA selection of videos to go further (TED, YouTube)

Models & methods

Engaging onboarding; a colleague-connection app (Zappos); the monthly “Tournez manège” ritual (Michel & Augustin).

Research-based

McKinsey study (2015); Deloitte study: 67% engagement in inclusive companies versus 20% elsewhere; Great Place to Work ranking (Le Figaro).