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Programme sheet
The Power of Assertiveness: Daring to Say No with Mutual Respect
Confidence & Self-AwarenessWell-being & BalanceAll employees≈ 25 min
Key skill: Assertiveness
Summary
Move past the false fears that push you to say “yes” reluctantly, and set clear boundaries at work: six concrete ways to turn down a request with respect, plus a five-step “soft” method.
Target audience
Anyone looking to improve their quality of life and relationships
Learning objectives
- Set boundaries and say no in a factual, clear and composed way
- Stop saying “yes” to a request when you mean “no”
- Clarify your priorities and responsibilities and share them with others to avoid justifying yourself and sparking conflict
- Use our 6 different techniques to say no respectfully
Module outline
- StorytellingHow Naomi, despite being able to say 'no,' struggles to set clear boundaries in her professional life
- ArticlesSuccesses with “NO”: a reflective exercise · Not daring to say NO: a reflective exercise · A “soft” way to say NO: the 5 steps
- Expert videoThe obstacles to saying “no,” strategies for saying no, and how to say no to inappropriate behaviour
- AnchoringA quiz and True/False questions to dig deeper into the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
- BonusA selection of videos to go further (TED, YouTube)
Models & methods
Six ways to say no; the five-step “soft” method.