The Essential Questions to Manage a Conflict Effectively

Conflicts & TensionsTeamwork & CooperationAll employees≈ 15 min

Key skill: Conflict management & resolution

Summary

Two preliminary questions — acknowledging the disagreement, wanting to resolve it — to check whether both parties are ready to talk, and four options for when one refuses: letting go, a unilateral solution, bringing in a third party, or separation.

Target audience

Anyone who has to manage conflicts

Learning objectives

Recognise that a problem exists, even when it doesn't directly affect you.
Find unilateral solutions when the other party won't acknowledge the problem.
Identify the blocks and fears of the parties involved.
Find unilateral solutions when one party lacks the willingness or ability to find solutions.

Module outline

ArticlesThe 10 golden questions for managing a conflict well
Expert videoHow to check whether both parties are ready to sit down and resolve their conflict, through two essential questions
AnchoringQuiz and True/False questions to dive deeper into the topic and cement what you've learned
Memo cardDownloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

Two preliminary questions; the distinction between blindness and denial; four options: letting go, a unilateral solution, a third party, separation.