Before trying to resolve a conflict, ask one question: are both parties really ready to move past it?
Diagnose a conflict with the 10 golden questions, and check whether both parties are ready to sit down and resolve it, using just 2 preliminary questions.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 10 golden questions to diagnose a conflict
- the 2 preliminary questions to check everyone is ready to sit down together
- unilateral solutions for when the other party denies the problem
Target audience
Anyone who has to manage conflicts
Learning objectives
- Recognise that a problem exists, even when it doesn't directly affect you.
- Find unilateral solutions when the other party won't acknowledge the problem.
- Identify the blocks and fears of the parties involved.
- Find unilateral solutions when one party lacks the willingness or ability to find solutions.
Module outline
- ArticlesThe 10 golden questions for managing a conflict well
- Expert video“The Preliminaries Before Managing Conflict”4'01How to check whether both parties are ready to sit down and resolve their conflict, through two essential questions
- AnchoringQuiz and True/False questions to dive deeper into the topic and cement what you've learned
- Memo cardDownloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
