Transforming Conflicts into Opportunities

Conflicts & TensionsTeamwork & CooperationAll employees≈ 15 min

Key skill: Conflict management & resolution

Summary

Approach conflict not as a danger to extinguish but as a lever: broaden your perspective, develop your emotional intelligence and strengthen cooperation, while taking ownership of your communication and your emotions.

Target audience

Anyone who has to manage conflict

Learning objectives

Turn conflict into an opportunity to enrich your perspective and your team's
Use conflict to build your emotional intelligence
Move past the fears, the need for approval and the need to be right that so often generate conflict
Take full ownership of your communication and your emotions

Module outline

ArticlesExploring: "No conflict on the team — isn't that a bad sign?" · Conflict as opportunity: enriching perspectives, developing emotional intelligence, growing cooperation
Expert videoAn exploration of conflict through Chinese symbolism: the word "crisis," made up of the characters for "danger" and "opportunity." How to turn conflict into a constructive experience
AnchoringA quiz and True/False questions to dig deeper into the topic and anchor what you've learned
Memo cardA downloadable coaching memo card: the key points from the expert video
CommitmentConcrete examples to help you define your own commitment
BonusA selection of videos to go further (TED, YouTube)

Models & methods

The symbolism of the word crisis (danger / opportunity); the victim vs. co-responsible distinction; constructive opponents; win-win negotiation.

Research-based

A quote from Emerson, the 19th-century American philosopher; John Gottman's observations of happy couples in the United States.