What if conflict wasn't just a fire to put out, but a chance to grow the relationship?
Discover how conflict can be an opportunity to enrich everyone's perspective, develop emotional intelligence and grow cooperation.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the Chinese symbolism of crisis: both danger and opportunity
- work on the fears and the need to be right that fuel conflict
- full ownership of your communication and your emotions
Target audience
Anyone who has to manage conflict
Learning objectives
- Turn conflict into an opportunity to enrich your perspective and your team's
- Use conflict to build your emotional intelligence
- Move past the fears, the need for approval and the need to be right that so often generate conflict
- Take full ownership of your communication and your emotions
Module outline
- Articles
- Exploring: "No conflict on the team — isn't that a bad sign?"
- Conflict as opportunity: enriching perspectives, developing emotional intelligence, growing cooperation
- Expert video“Conflict, an Opportunity?”5'33An exploration of conflict through Chinese symbolism: the word "crisis," made up of the characters for "danger" and "opportunity." How to turn conflict into a constructive experience
- AnchoringA quiz and True/False questions to dig deeper into the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
- BonusA selection of videos to go further (TED, YouTube)
