Understanding Your Emotions for Better Communication

Well-being & BalanceConfidence & Self-AwarenessAll employees≈ 20 min

Key skill: Emotional intelligence & regulation

Summary

Behind the word "stress" lie specific emotions. This module teaches you to name them, take responsibility for them, and express them without judgement, for better self-regulation and communication.

Target audience

Anyone wanting to improve their quality of life and relationships

Learning objectives

Become aware of the emotions veiled behind the catch-all word "stress".
Name emotions using Non-Violent Communication.
Unmask the judgements and interpretations hidden in a poorly expressed emotion.
Take full responsibility for your emotions.

Module outline

Articles"Emotions and colours": the place of emotions at work · Check-in / check-out: a Canadian practice for expressing your state of mind in meetings · Banning "I'm stressed" and identifying the real emotions behind it
Expert videoAn invitation to put the right word on your internal, emotional state instead of using the term "stressed"
AnchoringA quiz and true/false exercise to explore the topic further and cement what you've learned
Memo cardDownloadable memo card: the key takeaways from the expert video
CommitmentConcrete examples to help you define your own commitment

Models & methods

Non-violent communication; the concept of internal state (NLP); check-in / check-out; distinguishing real emotion from judgement.

Research-based

The concept of "internal state", borrowed from NLP (neuro-linguistic programming); the "check-in / check-out" practice, of Canadian origin.