5 key questions to get ready to resolve conflict

If you want to resolve a conflict and you arrange a meeting on the battlefield with your sword sheathed and your shield, you are not ready!

Update: 28 January 2024

Training objectives

In this online course, you will learn how to:
  • Avoid resolving a conflict in a negative emotional or mental state.
  • Regain mental and emotional balance before addressing the conflict.
  • Answer the 5 key preliminary questions to be able to manage the conflict constructively.
  • Identify and list the objective facts that caused the problem.
  • Regognize the emotions that the facts generate within you.
  • Put yourself in the other person's shoes to understand their perspective.
  • Prepare three solutions to resolve the conflict.

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