5 key questions to get ready to resolve conflict
If you want to resolve a conflict and you arrange a meeting on the battlefield with your sword sheathed and your shield, you are not ready!
Update: 28 January 2024
- 10 minutes
- General public
- Get ready to discuss an ongoing conflict by answering 5 key questions beforehand. You will be ready to speak in a constructive and solution-oriented way.
Training objectives
In this online course, you will learn how to:
- Avoid resolving a conflict in a negative emotional or mental state.
- Regain mental and emotional balance before addressing the conflict.
- Answer the 5 key preliminary questions to be able to manage the conflict constructively.
- Identify and list the objective facts that caused the problem.
- Regognize the emotions that the facts generate within you.
- Put yourself in the other person's shoes to understand their perspective.
- Prepare three solutions to resolve the conflict.
