Managing conflicts in 5 steps
It's never too late to leave the courtroom where my enemy and I have arranged to meet. Discussing our disagreements by summoning "Judgment", what a strange idea!"
Update: 23 January 2024
- 20 minutes
- General public
- Discover the 5 stages of conflict: disagreement, interpretation, tension, blocking and resolution. Act on each of them to successfully resolve the conflict.
Training objectives
In this training course, you will learn how to :
- Manage conflicts efficiently by understanding its 5 stages: disagreement, interpretation, tension, blockade, and resolution.
- Maintain respectful communication despite disagreements.
- Avoid misinterpretations by asking clear questions.
- Avoid a blockade by allowing the expression of needs and feelings.
- Recognize the aspect(s) within us that contribute to and fuel the conflict.
- Find a conflict resolution that restores a positive long-term relationship.
