Achieve win-win resolution in client conflicts
If you see only one way out of the conflict, you're not ready to talk to the other side.
Update: 29 January 2024
- 20 minutes
- General public
- Follow these 5 key steps to resolve a conflict with a customer. Get out of all tense situations with your customers to find win-win solutions in the negotiation.
Training objectives
In this online course, you will learn how to:
- Use the ORVSC method (Options, Reformulation, Vision, Solution, Contractualization) to resolve a conflict in 5 steps.
- Identify multiple options for a win-win solution.
- Rephrase the client's statements to get their agreement.
- Provide your vision while remaining neutral and non-judgmental.
- Find a solution that satisfies both parties over the long term.
- Formalize the agreement to stabilize the solution in the short and medium term.
