Achieve win-win resolution in client conflicts

If you see only one way out of the conflict, you're not ready to talk to the other side.

Update: 29 January 2024

Training objectives

In this online course, you will learn how to:
  • Use the ORVSC method (Options, Reformulation, Vision, Solution, Contractualization) to resolve a conflict in 5 steps.
  • Identify multiple options for a win-win solution.
  • Rephrase the client's statements to get their agreement.
  • Provide your vision while remaining neutral and non-judgmental.
  • Find a solution that satisfies both parties over the long term.
  • Formalize the agreement to stabilize the solution in the short and medium term.

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