Arbitrating conflict: a key skill for managers

Arbitration is not the solution, it is the last resort when everything else has failed.

Update: 31 January 2024

Training objectives

In this training course, you will learn how to :
  • Evaluate the pros and cons of arbitration.
  • Use the step-by-step arbitration approach to resolve a conflict.
  • Gather the necessary information to make a fair decision.
  • Reflect on short- and long-term solutions to the conflict
  • Make a brief and firm decision while focusing on the future. Monitor the implementation of decisions and the involvement of all parties.

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