Arbitrator or mediator: managing conflict as a third party
A good mediator does not force a resolution, but cultivates the ground for consensus.
Update: 25 January 2024
- 2 hours
- General public
- Our online arbitration and mediation training teaches you how to manage workplace disputes. You will learn techniques and principles for effectively managing conflict situations and building mutually satisfying working relationships.
Training objectives
In this training course, you will learn how to :
- Avoid fueling a conflict by adopting a participatory approach rather than an autocratic one.
- Help resolve individual or collective conflicts at work by adopting a mediator's attitude.
- Be a manager-mediator by juggling the paradoxes of these two positions.
- Develop the qualities of a mediator in the workplace to help resolve conflicts in your own way.
- Develop your mediation skills in 10 steps, whether you're a manager or an employee.
