Arbitrator or mediator: managing conflict as a third party

A good mediator does not force a resolution, but cultivates the ground for consensus.

Update: 25 January 2024

Training objectives

In this training course, you will learn how to :
  • Avoid fueling a conflict by adopting a participatory approach rather than an autocratic one.
  • Help resolve individual or collective conflicts at work by adopting a mediator's attitude.
  • Be a manager-mediator by juggling the paradoxes of these two positions.
  • Develop the qualities of a mediator in the workplace to help resolve conflicts in your own way.
  • Develop your mediation skills in 10 steps, whether you're a manager or an employee.

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