Being a manager and a mediator: a dual essential skill
A manager who trains in mediation is a manager who invests in cooperation.
Update: 24 January 2024
- 20 minutes
- Managers
- Become an effective manager-mediator by preventing conflicts and developing mediation skills to manage conflict situations with wisdom and neutrality.
Training objectives
Dans cette formation, vous découvrirez comment :
- Be a manager-mediator, juggling the paradoxes of these two roles.
- As a manager: Prevent conflict, welcome it and identify your own responsibility and room for maneuver, while keeping an eye on departmental objectives.
- As a mediator: Take a step back, remain neutral, refrain from interfering in the negotiation to understand the conflict, erasing all your certainties about the people and situations from your database.
- Find a balance between the roles and attitudes of a manager and a mediator depending on the situations.
- Transform decisions made into "objectives" and provide positive feedback for any positive progress.
- Train in mediation tools to acquire facilitator skills.
