Communicating with ease in difficult situations
It is often the openness and clarity of our communication, not the volume and intelligence of our words, that resolve tensions.
Update: 25 January 2024
- 1 hour 45
- General public
- Our online training course gives you the tools you need to communicate confidently and professionally in difficult situations. Learn how to better manage interpersonal relationships and improve your communication skills.
Training objectives
In this training course, you will learn how to :
- Be aware of the 4 traps of communication: judgments, beliefs, binary thinking, and disempowering language.
- Identify and develop your preferred attitude in negotiation and conflict: Avoid, Impose, Yield, Seek Compromise, or Collaborate.
- Master the 3 tactics of the art of circumventing difficult communications.
- Reframe and make an assertive and respectful request with Nonviolent Communication.
- Respond to objections and attacks when communication is tense.
