Communicating with ease in difficult situations

It is often the openness and clarity of our communication, not the volume and intelligence of our words, that resolve tensions.

Update: 25 January 2024

Training objectives

In this training course, you will learn how to :
  • Be aware of the 4 traps of communication: judgments, beliefs, binary thinking, and disempowering language.
  • Identify and develop your preferred attitude in negotiation and conflict: Avoid, Impose, Yield, Seek Compromise, or Collaborate.
  • Master the 3 tactics of the art of circumventing difficult communications.
  • Reframe and make an assertive and respectful request with Nonviolent Communication.
  • Respond to objections and attacks when communication is tense.

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