Defusing conflict at work

Defusing a conflict involves deactivating its source and its factors of inflation (avoidance and escalation). Ultimately, it's about ceasing to create it.

Update: 25 January 2024

Training objectives

In this training course, you will learn how to :
  • Differentiate and defuse treatable and non-treatable sources of conflict: organizational problems, diverging interests,...
  • Escape from escalation and conflict avoidance mechanisms, which can lead to conflict inflation, often more harmful than the original conflict.
  • Resolve a conflict by combining autonomy and strong accountability, drawing inspiration from rigorous processes of self-governing companies.

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