Defusing conflict at work
Defusing a conflict involves deactivating its source and its factors of inflation (avoidance and escalation). Ultimately, it's about ceasing to create it.
Update: 25 January 2024
- 1 hour 45
- General public
- Our online training course will help you better understand and defuse conflict in the workplace. We'll give you the tools to manage conflicts according to their source, and avoid escalation and avoidance.
Training objectives
In this training course, you will learn how to :
- Differentiate and defuse treatable and non-treatable sources of conflict: organizational problems, diverging interests,...
- Escape from escalation and conflict avoidance mechanisms, which can lead to conflict inflation, often more harmful than the original conflict.
- Resolve a conflict by combining autonomy and strong accountability, drawing inspiration from rigorous processes of self-governing companies.
