Handling objections and criticism intelligently
Objections are gifts, don't leave them in their packaging, don't return them to the sender without seeing the fruit they bear, for them or for you.
Update: 31 January 2024
- 20 minutes
- General public
- Anticipate resistance. Handle objections and criticisms with the unstoppable 4-step acknowledgement method. From reformulation to counter-questions.
Training objectives
In this training course, you will learn how to :
- Skillfully handle objections from your counterparts.
- Plan ahead to prepare your responses and avoiding tense reactions.
- Consider objections as a gift: the expression of a different viewpoint.
- Respond to objections in 4 steps with the "Acknowledgment".
- Master the art of paraphrasing to obtain a "yes" of understanding.
- Use counter-questions to close the parenthesis of the objection.
- Unmask non-constructive objections that only aim to destabilize us.
