When conflict hits, the method makes all the difference: avoidance, power, or a genuine win-win?
Would you rather manage conflict at work autocratically or participatively? Do you favor an approach based on avoidance, power, and rights, or on shared interests? Are you ready to seek win-win outcomes that serve everyone?
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- an overview of the approaches: autocratic or participative, power, rights, or interests
- the path of shared interests for lasting win-win outcomes
- the classic barriers to a win-win solution — and how to overcome them
Target audience
Anyone who needs to manage conflict
Learning objectives
- Avoid feeding a conflict by adopting a participative approach rather than an autocratic one
- Prioritize everyone's interests over avoidance, power, or rights to resolve conflict for good
- Step back to let tempers cool and let options emerge
- Use active listening, perspective on your own beliefs, and emotional intelligence
Module outline
- ArticlesThe barriers to a win-win solution
- Expert video“Approaches to Conflict Management”6'11The different approaches to conflict management: autocratic vs. participative decision-making, third-party intervention, and methods based on avoidance, power, rules, or mutual interests
- AnchoringA quiz and true/false questions to deepen the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
