Deciding and staying neutral: two opposing roles the manager must nonetheless reconcile in the face of conflict.
Become an effective manager-mediator by preventing conflict and developing mediation skills to handle conflict situations with wisdom and neutrality.
20 min at your own paceAvailable in FR + EN
You will walk away with
- the paradoxes of the dual manager-mediator role, and how to reconcile them
- a stance of stepping back: neutrality, setting aside certainties, non-interference
- best practices for preventing conflict without losing sight of your goals
Target audience
Managers who need to handle conflict
Learning objectives
- Be a manager-mediator by juggling the paradoxes of these two positions.
- As a manager: prevent and welcome conflict, discern your own responsibility and room to maneuver, while keeping an eye on your team's objectives.
- As a mediator: step back, stay neutral, avoid interfering in the negotiation, and understand the conflict by clearing out any certainties you hold about the people and the situation.
- Find a balance between the roles and attitudes of manager and mediator, depending on the situation.
Module outline
- Articles
- The etymology of the word MEDIATOR
- The etymology of the word MANAGER
- Best practices for the manager-mediator
- Expert video“Being a Manager and a Mediator”8'55An exploration of the manager's role in preventing conflict, and how to reconcile the manager and mediator positions
- AnchoringA quiz and true/false questions to deepen your understanding and reinforce what you've learned
- Memo cardDownloadable memo-coaching card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
