Two of your team members disagree and tempers are rising: what is your role as their manager?
A conflict between team members is neither a mistake nor proof of poor management: it happens in every team. But you aren’t a neutral mediator: you know each of them and you’re accountable for the outcome. This module shows you when to help them build their own solution, and when to make the call properly, including the follow-up.
~20 min at your own paceKey skill: Conflict ResolutionAvailable in FR + ENNo prerequisites
What you’ll take away
- a calm, accepting response to team conflict, without avoidance or guilt
- the key difference between positions and interests, to find a shared solution
- a four-step method to make the call, from hearing disagreement to everyone’s commitment
Who it’s for
Managers and team leaders who want disagreements in their team to lead to clear decisions.
Learning objectives
- Accept conflict as a normal part of team life, without avoiding it or seeing it as a management failure.
- Identify your role: a manager is involved and accountable for the outcome; a mediator stays outside and neutral.
- Help two team members resolve their disagreement themselves by moving them from their positions to their interests.
- Recognize when a situation requires you to decide, then make the call in four steps: disagree, agree, propose, commit.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
