Managing conflicts at work: which methods to choose?

If you are convinced that a conflict cannot end in a win-win solution for all, you will prove that you are right. And since 99% of humans think this way…

Update: 23 January 2024

Training objectives

In this training course, you will learn how to :
  • Avoid fueling a conflict by adopting a participatory approach rather than an autocratic one.
  • Favoring mutual interests rather than avoidance, power or rights is the key to lasting conflict resolution.
  • Take a step back to calm minds and let options emerge.
  • Use active listening, reflect on beliefs, and emotional intelligence.
  • Manage a conflict by involving an external third party (mediator/arbitrator).
  • Consider the interests of each party (for a win-win outcome) in conflict resolution.

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