Managing conflicts at work: which methods to choose?
If you are convinced that a conflict cannot end in a win-win solution for all, you will prove that you are right. And since 99% of humans think this way…
Update: 23 January 2024
- 15 minutes
- General public
- Do you prefer to deal with conflicts at work in an autocratic or participative way? Do you prefer an approach based on avoidance, power, rights or shared interests? Are you prepared to look for win-win solutions in everyone's interest?
Training objectives
In this training course, you will learn how to :
- Avoid fueling a conflict by adopting a participatory approach rather than an autocratic one.
- Favoring mutual interests rather than avoidance, power or rights is the key to lasting conflict resolution.
- Take a step back to calm minds and let options emerge.
- Use active listening, reflect on beliefs, and emotional intelligence.
- Manage a conflict by involving an external third party (mediator/arbitrator).
- Consider the interests of each party (for a win-win outcome) in conflict resolution.
